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Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Cloud (4) Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. The LCD displays an error code when I use the Web icon (Brother Web Connect). What is Brother Web Connect?
Copy (14) A line (banding) appears at the right side of the printed/copied documents Clear wide, faded, horizontal lines (banding) appear on printed documents. I cannot print one or more colours Make a two-sided copy (duplex) Make copies using my Brother machine. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Print using only the black ink cartridge when the Colour cartridges have run out. Stains appear at the edge on the reverse side of Borderless prints when using Inkjet Paper. Stains appear at the end of the printed/ copied documents. The copies I make with my Brother machine's Automatic Document Feeder (ADF) come out blank. The edge of glossy paper is smudged. The text and images on my copies and sent faxes are reversed. When I make a copy the image or text is cut off. When I print, the pages are smudged with ink. Više
Error Messages (49) "Offline" appears on the Status Monitor. After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Cannot Detect Cannot Detect Ink Volume Clear the message "Awaiting Redial" Cover is Open Document Jam High Temperature I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I still receive the error message "Paper Jam" after I removed the jammed paper. I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions) I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The followingerrors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC PrintQueue. Ink Absorber Full Ink Low Install Inbox Ink Low Temperature My Antivirus Software gives a warning message during the installation of Web BRAdmin. My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto"to "Static") No Ink Cartridge No Paper Fed Out of Fax Memory Out of Memory Paper Jam (With Video Instructions) Paper tray not detected Printer Locked Replace Ink The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or"Quick-Dial" button in ControlCenter2. (For Macintosh) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The LCD displays an error code when I use the Web icon (Brother Web Connect). The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine. The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to Print 3X Unable to Print 5X Unable to Print 7X Unable to Print XX Unable to Scan AX What does "COMM.ERROR" on the LCD display mean? When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display. When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No Response/Busy" appear on my Transmission Verification Report? Wrong Paper Više
Fax (48) Can I still receive a fax if I accidentally answer it on an extension or external telephone? Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode. Change the number of times my Brother machine rings before it answers. Configure a cover page for PC-FAX. Confirm that a FAX I sent was received correctly. Delete numbers stored in my Brother machine's Caller ID History. Do I need a telephone line to send and receive faxes with my Brother machine? Forward a fax to another fax machine when my machine has a mechanical problem. How do I know which receive mode to select? How do I use my Outlook contacts with my Brother PC-Fax software? How many times will my Brother machine automatically redial a busy number? I am experiencing issues sending a fax. I am having an issue receiving faxes. I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes. I cannot print one or more colours I cannot receive a colour fax. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm having problems sending a fax overseas. I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a networkshare and when I try to access the address book I cannot open it. I'm having problems sending faxes to one particular number. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Preview a fax before I send it. Print a report that will show a listing of faxes I sent and received. Print the received faxes that are stored in memory. (Fax Storage) Print using only the black ink cartridge when the Colour cartridges have run out. Receive faxes when the Brother machine is in Manual Mode Reduce the size of a received fax to fit the size of the paper in the Brother machine. Scan a fax into my Brother machine while it is sending a fax from memory, receiving a fax, or printing a document from my computer. Send a fax Send a fax without scanning the documents into memory. Send a PC-FAX Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) Send the same fax to multiple fax numbers. (Broadcasting) Set up a Group for Broadcasting faxes. Store a Speed Dial number from my Brother machine's Caller ID History. Store Address Book numbers on my Brother machine for easy dialling. Store received faxes in my Brother machine's memory. (Fax Storage) The faxes I send are always received with a black vertical line down the page. The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax. The text and images on my copies and sent faxes are reversed. Transfer faxes to the PC when my machine has a mechanical problem. View and print received fax data from ControlCenter4 (For Windows) What is "Easy Receive" or "Fax Detect" and how does it work? What is Distinctive Ring and how do I program it? When I print, the pages are smudged with ink. When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards? Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off? Više
Linux (21) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Print command (cupswrapper). (Linux) Print command (LPR) (Linux) Scan using XSane or GIMP (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) When I print images, the quality is not good (Linux) Više
Mobile (27) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan. I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing. Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is AirPrint? What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? Više
Others (3) Can I reduce printing noise of my Brother machine? My Brother machine has no power. The scanner cover support has come off. (With Video Instructions)
Paper Feed / Paper Jam (11) Document Jam Glossy Paper does not feed correctly. I still receive the error message "Paper Jam" after I removed the jammed paper. Load envelopes into my machine Load paper in the paper tray. Load photo paper into my machine My Brother machine does not feed the glossy paper or envelope from the manual feed slot. My Brother machine feeds multiple sheets of paper at a time. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Paper Jam (With Video Instructions) Printout is misaligned when using glossy paper or postcards. Više
Print (79) A line (banding) appears at the right side of the printed/copied documents After replacement or repair of the Brother machine, uneven colour streaks stand out when printing from the computer. After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Black ink is still wet after printing on glossy paper from my computer Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Clear wide, faded, horizontal lines (banding) appear on printed documents. Configure the printer driver to get correctly-ordered printouts. How can I create or view an XML Paper Specification document? I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print. I am using the memory card function but the thumbnail images do not appear on the printout I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15) I cannot make borderless prints. I cannot print from my computer via network. (For Windows) I cannot print one or more colours I cannot print over a network using the XML Paper Specification Printer Driver. I cannot print using my Brother machine on a wireless network (Mac) I cannot print using my Brother machine on a wireless network (Windows) I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm unable to access the memory (media) card in the media slot. I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing. I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in "Print & Fax" or "Print & Scan",but I cannot print. I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. I can print from a Macintosh®, but not from aWindows® PC. Improve poor print quality Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear. My Brother machine does not feed the glossy paper or envelope from the manual feed slot. My Brother machine's PhotoCapture Center® will not recognise my memory card or USB Flash memory drive. My Brother machine's PhotoCapture Center is automatically cutting off part of a large photo My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and WindowsVista). My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing) Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.5.x or later users). Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Print using only the black ink cartridge when the Colour cartridges have run out. Printing / Scanning with a mobile device Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Printing result in Windows Photo Viewer is light. Printout is misaligned when using glossy paper or postcards. Scratches (paper feed roller marks) appear at the centre of the printed side on glossy paper. Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? Stains appear at the edge on the reverse side of Borderless prints when using Inkjet Paper. Stains appear at the end of the printed/ copied documents. The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater) The edge of glossy paper is smudged. The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The print speed is very slow when I use XML Paper Specification Printer Driver. The printer status is Offline or Paused. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. When I print a document with fast mode, the printing is shifted too high on the paper. When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned. When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printedincorrectly. When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines areprinted that shouldn't be there. When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours donot match the colours in the original photo. When I print photos, the colour quality is not good When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very differentfrom the original draft. When I print, the pages are smudged with ink. When I try to print thin colour borders in Microsoft Excel, the borders are printed in black. When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine part of the imageis black. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? Više
Scan (76) "ControlCenter needs to be updated." - macOS 10.15 Catalina A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Combine multiple scanned documents into a single file with PaperPort™ Configure and use the Scan to E-mail Server feature. Configure and use the Scan to FTP feature Configure and use the Scan to Network feature (For Windows) Easy Scan to E-mail How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I am using Windows XP and I cannot scan with the USB cable. I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I can print but cannot scan via network. (For Windows) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. I'm using Macintosh. What is the PreScan option used for? Locate files scanned with ControlCenter2 (For Macintosh) My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh. Open "Scanners and Cameras" and Properties. Printing / Scanning with a mobile device Scan a document and e-mail it as an attachment (For Macintosh) Scan a document and e-mail it as an attachment using the SCAN button on my Brother machine Scan a document and e-mail it as an attachment. (For Windows) Scan a document and open the scanned image with a graphics application (For Macintosh) Scan a document and open the scanned image with a graphics application (For Windows) Scan a document and open the scanned image with a graphics application using the SCAN button on my Brother machine Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh) Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows) Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine Scan a document and send it as a fax from the computer using ControlCenter4 and Brother PC-FAX software (For Windows) Scan a document and send it as a fax from the computer using the ControlCenter2 (For Macintosh) Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. Scan a document into PaperPort™ using the TWAIN driver Scan a document using "Scanner and Camera Wizard" in Windows XP Scan a text document and convert it into a text file (For Windows) Scan an image and insert it in a Windows XP application Scan and save a document in PDF format for Macintosh (Scan to File) Scan and save a document in PDF format for Windows (Scan to File) Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File) Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scanoptions. When I scan a document using ControlCenter, the scanned file size is too big. When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to havefrozen. What can I do? Više
Telephone (11) Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine. Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode. Change the number of times my Brother machine rings before it answers. Connect a telephone on the same line as the Brother machine in Fax/Tel Mode. Delete numbers stored in my Brother machine's Caller ID History. How does my telephone company's Caller ID feature work with my Brother machine? I can receive a fax, but cannot receive a call. Store a Speed Dial number from my Brother machine's Caller ID History. Store Address Book numbers on my Brother machine for easy dialling. Use voice mail on the same line as my Brother machine. What is Distinctive Ring and how do I program it? Više
